Refund Policy

Refund Policy

1. Introduction

At MedCover UK Ltd, we strive to deliver high-quality services and training programs to our clients and learners. We understand that circumstances may arise where you need to cancel your booking or course registration. This refund policy outlines the conditions under which refunds may be granted.

2. Cancellation and Refund Eligibility

  • 14 Days Notice: To be eligible for a refund, cancellations must be made with a minimum of 14 days' notice prior to the scheduled start date of the course or event. Requests for cancellations made less than 14 days before the start date will not be eligible for a refund.

  • How to Cancel: Cancellations must be submitted in writing via email to info@medcoveruk.com with the subject heading titled REFUND. The cancellation request should include your name, contact information, and details of the course or event you wish to cancel.

3. Refund Process

  • Refund Approval: Once a cancellation request is received and approved, a refund will be processed. Refunds will be issued using the same method of payment that was originally used to make the booking, unless otherwise agreed upon.

  • Refund Amount: The full course fee will be refunded if the cancellation request is made within the stipulated 14-day notice period. Any additional charges or fees incurred by MedCover UK Ltd as a result of the refund process may be deducted from the refund amount.

  • Processing Time: Refunds will typically be processed within 14 days of receiving the cancellation request. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Circumstances

  • Late Cancellations: Cancellations made less than 14 days before the course or event start date are not eligible for a refund.

  • Non-Attendance: Failure to attend the course or event without prior cancellation notice will result in no refund being issued.

  • Course Transfers: If you wish to transfer your booking to a different course or event, this may be considered on a case-by-case basis, and any such transfers must also adhere to the 14-day notice period. Any price difference between the courses will be adjusted accordingly.

5. Exceptional Circumstances

In certain exceptional circumstances, such as medical emergencies or other unforeseen events, MedCover UK Ltd may consider refund requests outside of the standard policy on a discretionary basis. Supporting documentation may be required to process such requests.

6. Contact Information

For any questions or concerns regarding this refund policy, or to submit a cancellation request, please contact us at:

MedCover UK Ltd
Durham Terrace | SUNDERLAND | SR3 1BW.
(+44) 07841641006
info@medcoveruk.com

7. Policy Review

This refund policy will be reviewed periodically to ensure it remains fair and in line with industry standards. Any changes to the policy will be communicated to all clients and learners.

8. Conclusion

By booking a course or event with MedCover UK Ltd, you agree to the terms and conditions outlined in this refund policy. We are committed to ensuring your satisfaction and will work with you to resolve any issues that may arise in a fair and transparent manner.